Testimonial Solions – Processed onion for industry and food service

Jose Ruiz, Production & Maintenance Manager

Can you briefly describe your company and your main area of business?

We manufacture processed onion for industry and food service, sold in various aseptic packaging. Its versatile flavor and nutritional properties make it a core ingredient in both agriculture and gastronomy, bringing richness and depth to every dish.

What made you consider Food Radar Systems, and how did you evaluate the investment?

We considered Food Radar Systems due to their unique and innovative technology that addresses a critical need in the food processing industry, detecting non-metallic foreign bodies that are often missed by conventional systems. This capability aligns with our commitment to ensuring the highest standards of food safety and quality. Our evaluation process and decision-making criteria focused on several key areas: a) Effectiveness of the technology: We looked at how well it performs in real production environments. b) Relevance to our production needs: We assessed whether the system could be integrated smoothly into our existing lines and whether it could handle the types of products we work with. c) Food safety improvements: Strengthening our food safety standards is always a priority, and we saw this as a step forward in reducing the risk of recalls or customer complaints. d) Long-term value: Finally, we considered the overall return on investment, not just in terms of cost, but in protecting our brand and maintaining customer trust.

What have been the most notable results or improvements since implementing our system?

Since installing the Food Radar system, we’ve noticed some clear and valuable improvements in our process. a) Better detection of non-metallic contaminants: This was our main objective, and the system has delivered. It’s especially effective at picking up things like plastic that other systems tend to miss. b) Reduction in false positives: Compared to our previous setup, we’re seeing far fewer false rejects, which means we’re wasting less good product and saving time on unnecessary checks. c) Improved overall food safety: The system gives us more confidence in the quality of what we’re sending out. It’s an extra layer of security that supports both our internal standards and what’s expected from customers and regulators. d) Seamless Integration: Implementation went smoothly, and the system fits well within our current production line. The improvements so far have been very promising.

How was your experience with our service, support, and the integration of the system into your production line?

Our experience with your service and support throughout the integration of the system into our production line has been very positive. From the start, communication was clear and responsive, and your team was always available to answer questions or help resolve any issues that came up. The installation process was carried out efficiently and stayed on schedule, with minimal disruption to our operations, which we really appreciated. The training provided to our staff was practical and easy to follow, allowing us to start using the system with confidence right away. Since the system was installed, your support team has remained reliable and easy to reach, always offering timely and effective assistance. Overall, the collaboration felt more like working together toward a shared goal, which made the whole experience more positive.